Case Management and Client Advocacy

In each of the seven Hudson Valley counties we serve, our case managers empower clients and help them access and maintain the following:

  • Medical and dental care
  • Access to specialty care
  • Housing assistance
  • Social Security Disability (SSD)
  • Supplemental Social Security Income (SSI)
  • Medicaid
  • AIDS Drug Assistance Program (ADAP) enrollment
  • Access to current and emerging medications and clinical trials\
  • Emergency financial assistance
  • Legal assistance including healthcare proxy, living will, permanency planning
  • Substance use treatment
  • Mental health treatment
  • Other services unique to an individual's needs

Intensive Case Management: ARCS works with Medicaid-eligible clients and families whose needs are especially great through this family-centered intensive program. With an emphasis on families, our staff offers support for HIV-positive individuals, their spouses, significant others, families, and people at risk. Working in teams of three, we assist people who have difficulty accessing necessary medical, financial and support services. We do this through home and office visits.

ARCS also works with clients who are without Medicaid or private insurance. We do this through grant funding. Each client in need of case management services is assigned a single case manager, receiving services through office and home visits.

Counseling: The following types of counseling and treatment services are offered to our clients.

  • Individual, couples and family counseling
  • Assistance with returning-to-work issues
  • Harm reduction and substance use counseling
  • Support and discharge planning for county jail inmates

Client Emergency Fund: Clients can apply for funds to cover expenses in emergency situations and unpredictable circumstances. ARCS maintains this small reserve of funding to assist clients in times of extreme need.

Westchester Jewish Community Services: ARCS clients in Westchester have access to on-site services provided by Westchester Jewish Community Services (WJCS). WJCS staff provide individual and group mental health counseling.

Westchester County Medical Center-Mobile Unit A Division of the AIDS Care Center: The Mobile Medical Van is a fully equipped mobile medical unit that provides comprehensive and confidential HIV primary care and support services to persons at risk for HIV infection and those previously diagnosed with HIV or AIDS. The Mobile Medical Unit provides care to all individuals regardless of ability to pay. The Mobile Unit is onsite at ARCS Hawthorne office on the 1st, 2nd, and 4th Mondays of each month from 9AM-12 noon.* For information regarding other locations where the Mobile Unit can be accessed please call 914-493-1273.

* Please note services are not available on Holidays.